Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method or to your bank account.
The refund time period for different modes of payments is provided below.
Credit Card/ Debit Card 2-4 Business Days
Net Banking Account (Credited to Bank Account) 3-5 Business Days
UPI Linked Bank Account 2-4 business days
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
For Fulfilled by CROWNUPMALL orders:
- If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.
- If we receive a payment failure notice from your bank, refund will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.
Note: Refunds cannot be processed to third-party accounts. The name on your ShuijingMall account should match with the name of the bank account holder.
Paper cheque clearing
All cheque refunds will be in form of "at par" Deutsche Bank cheques. All Deutsche Bank cheques are cleared locally in the following cities:
Ahmedabad Delhi Ludhiana Pune
Aurangabad Gurgaon Moradabad Salem
Bangalore Kolhapur Mumbai Surat
Chennai Kolkata Noida Vellore
If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
In case you plan to drop your cheque in a clearance box, please note the following:
- If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.
Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is issued, Amazon will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.
Shipping Cost Refunds
For Eligible items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.